A Message to Our Customers: You are our top priority. We pride ourselves on giving you the best service possible … the way only a “boutique” company can. We are here to help you make enamel selections, too. There are a lot of enamel colors from which to choose. It can be an overwhelming, but fun, experience. If you contact us, we can make recommendations based on our experience.
Please allow 4-7 business days for handling of all orders. Even if you have chosen a 2 Day or 3 Day shipping method, please allow us more time to process your order. Our main mission is to complete your order in the fastest time possible. We can't always guarantee our shipping times because we heavily rely on a small staff of employees who are at the mercy of the United States Postal Service for shipping estimates. Please know that we are always doing our very best to process your order as quickly as possible. We will do our very best to keep you of any updates to your order.
If an item is out of stock or on backorder, we will fill your partial order and ship your remaining items when they arrive. Please contact us if you would like to make different arrangements. For expedited orders, please choose Express Mail as the shipping method.
Domestic Shipping: Please select the shipping option that is most convenient for you. Your shipping costs are determined by the total weight.
International Shipping: Shipping costs are calculated by the total weight of your purchase and upon checkout you will have the option to choose First Class International Shipping (5-10 days) or Priority International Shipping (3-5 days). Occasionally the shipping charged at checkout may be less, by a few dollars, than the actual shipping costs. In this case, we will contact you.
Returns: If for any reason you are not satisfied with your purchase, please contact me immediately. Returns are possible within 15 days of the date of purchase if the product is in its original condition. Good communication with our customers is how we keep everyone happy, so please don’t hesitate to contact us with a concern.
THIS SITE IS FULLY SECURE BY AN SSL CERTIFICATE: The purchase area of our website is fully protected by the latest in technology. We use the high security industry standard Secure Sockets Layer (SSL) technology. This allows for encryption of your personal information (name, address, credit card details, etc.). This technology prevents information passed between your computer and our website from being read in the event your information were intercepted by someone else. Placing an order online with Painting with Fire Studio means you are automatically connected to our top level secure Web Server.
Refunds will be made for manufacturer defects only. All other refunds will be in the form of store credit. If you have a questions about a product, it’s color, how it performs, etc., please read our Enameling 101 page at this site or joinwww.paintingwithfire.ning.com, a network of friendly artists with a touch of pyromania. However, we’re happy to help with questions by phone and email (email@example.com). Please feel free to contact us before ordering.